New to CRM?  Not sure where to get started?  Our CRM 101 guide, in 10 easy-to-understand parts will give you the basics.

Web CRM Has Opened the Door to a Bright Business Future

Whether you want to start a business, you are a “freelancer,” you have been in business for a while or you have grown at a fast-and-furious pace and are overwhelmed, there is an answer to your problem

Web Based CRM Can Make Life Easier On You and Your Business

Web based CRM is a great place to share contacts, sales leads and business opportunities. It is so easy today Web based CRMto keep track of all customers on the Internet and there are probably hundreds of websites and packaged software that purport to help you.

Web Based CRM Software Provides Convenience for Every Business

Web based CRM software (Customer Relationship Management) is so much easier than it used to be. Until recently, it was only utilized by very large companies with many corresponding outlets, plants or sub-divisions which needed to be integrated and cross-accessed.

Small Business CRM Can Combine Everything Into a Single Tool

Small business CRM (Customer Relationship Management) that includes leads, sales management and marketing campaigns, spreadsheets, project management, documents and timesheets into a single software solution can take the pressure off of a business owner.

Online CRM Will Increase Productivity

Online CRM (Customer Relationship Management) can give you an added efficiency that your clients will appreciate.

Lead Management Software Can Bring in Business Opportunities

Lead management software can bring in business but maybe you feel that you are too small a company to buy an expensive, dedicated program just for leads.

Business CRM Software Streamlines Companies and Promotes Growth

Business CRM (Customer Relationship Management) sets you free! It automates leads, sales, projects, spreadsheets, budgets, staff and employee control, inventory and workflow, which gives you more time to devote to your customers or clients.

Part 1: What is CRM?

Confused about what CRM actually is? We define CRM and introduce you to key concepts.

Part 2: Who actually uses CRM?

We've all heard the buzz, but do any small businesses actually use CRM?

Part 3: How CRM can save your business money.

Sloppy systems and inefficient practices are costing your business money. CRM helps eliminate waste - freeing up valuable cash flow.

Part 4: Are the benefits of CRM real?

We break down the concept of CRM and identify where the real value of a CRM system can be found.

Part 5: So which CRM is right for me?

With so many offerings in the market (including WORKetc!) how can I decide which CRM is right for me?

Part 6: CRM 2.0 - more than just CRM

Now we have CRM covered, it is important to look at what a whole business software solution is.

Part 7: Focussing on the "relationship" in CRM

Looking after your customers should be high on the list of any business owner's priorities, failure to do this will mean they will look elsewhere and go to one of your competitors.

Part 8: When to make the jump to CRM.

Signing up for CRM software is straightforward, especially when you know you're ready to make changes.

Part 9: Can CRM deliver a tangible Return on Investment?

CRM and your bottom line - how else will your CRM deliver a return on investment.

Part 10: Still have CRM doubts?

In this final part we lay down the law and put the question "to CRM or not" to the challenge...