Customer support is never an isolated function, but must work across divisions such as sales, deployment and billing.
By integrating support cases directly inside of all areas of WORKetc, we ensure the customer is always looked after.
Suddenly your sales people are talking with your customer support people, and project issues can be assigned to the right person.
View the data that is important to your business, right inside the activity you are working on.
Display a customer's purchase history alongside their support case or active project. Use custom fields to highlight priority customers or list market insights.
Manage security, set permissions and create roles to control who in your organization can create, edit, view and delete.
Turn off modules for employees and limit access for contractors or other third party staff.
Manage your entire business without leaving your inbox.
Simply select any email and instantly turn it into a new sales lead, update a project or solve a support case. Assign tasks and record timesheets from right inside Gmail and Outlook.
Create web forms and publish on your site.
Turn any web form into a sales lead, support request or new contact. Store and report on web form data.
Use WORK[etc]'s open API to integrate with your internal software, synchronize complex data types or even build new applications around the core platform.
Search for anything across your entire business. Use smart filters such as object or activity to quickly refine results.
Give your customers' access to secure self-service portal to lodge support tickets, pay invoices and view knowledgebase articles.
Upload and share documents and files. Attach files to projects, sales leads and support cases and integrate with Box.com and Google Drive.
Create smart marketing lists and action targetted campaigns. Anti–spam compliant and detailed reporting.
Synchronize contacts across your devices, Google Accounts, Outlook and even between your co–workers. Safe timeline tool lets you review and correct sync conflicts before it is too late!