WORKetc Workflows for Custom Fields

Don't force your data into a mold. Our fully-featured custom fields provide the flexibility to track any business-specific information you need.

Share Data Between Teams
Manage Data Changes
Report and Act on Custom Data
Connect Legacy Systems
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Project Team Notified

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Sales Team Closes Deal

Sales team records key data about sale in custom field directly on sales lead.

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Project Created

A new project is generated by projects team for the sale and the sales lead is linked to it.

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Sales Data Auto-Populates

Data from the sales custom field is available for the project team to review directly in the project.

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Custom Field View Access Requested
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Sales Team Notified
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Custom Fields Permissions Updated
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Invoice Generated
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Client Pays Invoice
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Support Staff Notified

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Ticket Actioned

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Customer Requests Escalation

A customer requests to have their enquiry directed to a manager for review.

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Ticket Status Updated

Staff mark the ticket as escalated and it auto-populates onto managers task list.

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Request Approved

Manager approves request and outlines next steps in custom field that only managers can edit.

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Escalations Report Generated
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Follow-up Emails Sent
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Report Data Exported
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Client Feedback Received
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Client Notes Updated
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Client Spend Decreases

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Marketing Budget Updated

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Client Interest Recorded

Staff use custom fields to store a list of products a customer expressed interest in.

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Marketing Report Generated

Marketing team runs report to see which dormant clients have recorded interests.

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Client Added to Campaign

Email campaign is generated to offer a discount to clients on products they showed interest in.

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Promo Codes Updated
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Email Campaign Sent
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Client Opens Email
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Promo Code Used
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Client Removed From Report
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Documentation Reviewed

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Legacy System Migrated

An old in-house solution is migrated to WORKetc, however, some clients still require access to the legacy system.

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API Connection Established

Our open API is used to pass along information from the legacy system into WORKetc whenever a change is made on either side.

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Data Added as Custom Field

Legacy data is added to a custom field in WORKetc where it can be used for reports and standard processes.

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New Client Create
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Client Search Completed
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Data Added to WORKetc
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Client Data Updated
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Data Syncs to WORKetc
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