Customer Success Stories: Celebrating Your Big Wins in 2014
As WORK[etc] heads into its fifth year in business, we once again take the chance to celebrate the real lifeblood of our CRM software: our customers.
We’ve said it before, and we’ll say it again: 2014 was a great year for WORK[etc]. We’re heading into our fifth year now, and by all indications 2015 is quickly shaping up to be an even better one.
While there have been quite a few major changes made to WORK[etc] the CRM software (and even more coming!) since those first few lines of code that started it all, one fact has remained constant: we would not be here at all it weren’t for you, our customers.
We want to start 2015 right by celebrating some of the biggest achievements that you accomplished in the past year. Today, the spotlight’s on you; it’s your time to shine, and we can’t think of anybody who deserves it more.
Landscape Company Completes Biggest Project Yet!
In 2014, English Garden Group broke through their old records in grand fashion. Their off- and on-site teams successfully coordinated a plethora of specialized professionals — from masons and stone carvers to electricians and tree surgeons — to complete the largest amount of work on a single project that they have ever done in one spring season to date!
“WORK[etc] is invaluable in allowing us to handle complex, varied, and heavily loaded workflows within individual projects.”
Consultancy Firm Makes Huge Leaps Towards 200% Growth!
Responsible Solutions are still barely halfway through their financial year, but they’ve already exceeded the previous year’s turnover — well on their way to the ambitious goal of doubling it in size. 2015 is shaping up to be one busy year, but Ian Nicholson knows that WORK[etc] will be there every step of the way!
“Seeing how busy we are now, I know without doubt that our previous systems would not have coped. Most importantly, with WORK[etc] I have complete visibility of where every project is at and a clear handle on our future pipeline.”
Communications Firm Posts 600% Increase in Tech Support Clients!
2014 was all about posting record numbers for Matthew Bauer and the Presence Management team; communications technology may be a cutthroat industry, but they blew away all expectations by increasing the number of their technical support clients by 600% within the year. All that without even having to worry about any additional overhead!
“With the customer support portal we have been able to increase communication to our customers and improve support case tracking. With the upcoming features and improvements in iOS/Android and dashboard 2015 looks to be a great year!”
Automotive Company Pulls Ahead with 200 New Customers!
Cory Mayer and the Tire Wizard team cranked their engines into overdrive in 2014. Not only did they land a large upsell to an existing client, they successfully brought in a new major client with over 200 new customers!
“WORK[etc] allowed us to monitor current customer activity in order to be proactive to customer issues which resulted in high adoption and positive reviews. These reviews and high adoption ensured our client was more than happy to give us more of their business.”
Cloud Consultancy Firm Finds the Final Piece of the Puzzle!
WORK[etc] proved to be the engine for change for iLifestyle in 2014. By using WORK[etc] to streamline jobs that used to take a dozen apps to do into a couple, CEO and founder Ryan Powell can now focus on turning the company into the consultancy that they want to be!
“Streamlining a dozen apps into a couple, with WORK[etc] as the engine was our big win for 2014.”
Release 2 LLC used 2014 to cut out the fat and streamline their sales process into a lean, mean selling machine. More efficient process management and a more client-friendly approach led Jason Royals and the Release 2 LLC team to win their customers over on a constant basis!
“Having an all in one solution has paid for itself over and over with successful attributes found nowhere else. It’s dancing with your clients made easy!”
Non-Profit Organization Shines with Switch to Cloud-Based CRM!
Switching to WORK[etc] was a big move for the Responsible Jewellery Council, but Fiona Solomon and her team shone like diamonds in 2014. Different teams are now working together more than ever, with unprecedented access to important information and overall better engagement with members, auditors, and stakeholders!
“The Responsible Jewellery Council has gone from the dark days of spreadsheets to a new dawn of data and project management with WORK[etc]!”
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