BLOG. SMART PRACTICAL BUSINESS ADVICE

WORK[in progress] – our new interface revealed.

How feedback from our customer's really did shape the design of WORK[etc] new SaaS interface.  See the details here and find out how to claim your early access.

So I’ve just trawled through 12 months of feedback from customers offering opinions around our web-app’s user interface design.  We have 69 people who’ve written in to say they love it, 88 people who say they hate it and strangely one guy just asking to change a particular hue of orange.

With the exception of orange-guy, the feedback is all passionate to the point of being divisive.  At the negative end of the spectrum we have a response that is in all capitals “HORRIBLE – CIRCA 2005” and from the positive end, “love the CRM, love the interface!!!!” including no less than 12 exclamation marks.

Clearly no one that has offered feedback is sitting on the fence.  Rather both sides have run to their respective end of the yard and are poised to pitch rocks and sling rotten eggs at one another.  And as much as I used to enjoy a good backyard scrap (hey, I was 9 years old) it’s time to put an end to this and start showing off the new interface design.

As an aside: I’ve noticed people with negative views tend to use all capital letters whereas positive people are more about the exclamation mark (!!!!)

Sneak Preview

New Feature: Recent Items

Custom Status options for Support Cases & Projects

Beta & Release Dates

From today this is in “internal beta’ @ WORK[etc].  What this means is that we have it to a stage whereby we can easily use the new interface to quickly identify the obvious quirks.  This internal beta will last ~2 weeks.

Then we move to a “public beta”.  What this means is that any account can flick a switch on their interface and turn on the new beta.  A warning though.  This is likely going to be a “no going back” scenario because of updates and new features that apply to the underlying database.

After around ~6 weeks in public beta, and with plenty of warning, all accounts will be switched over to the new interface.

View the progress forum for some more screens and updates.

See all

Featured Posts

Recycling Today to Save Tomorrow

The world is drowning in garbage, and we’re all starting to suffer because of it. One of the worst is electronic waste, or e-waste. Computers, phones—pretty much any kind of consumer electronics that end up in landfills can contain toxic chemicals that may leach into the soil and contaminate groundwater. Take an old cathode ray […]

Tried and Tested WORKetc Tips From Real Users Pt. 2

Like I promised last week, here’s the second part in our two-part series on the real, actionable WORKetc business management software tips and tricks that our creative and resourceful users have shared with us. Read on and let’s get this started! Quickly attach items to each other using their ID numbers (without hyphens) when searching […]

Tried and Tested WORKetc Tips From Real Users Pt. 1

I’m not bragging when I say that WORKetc has a lot of features. It’s just stating a fact. After all, would you expect any less from an all-in-one business management software that seamlessly merges CRM, projects, sales, billing, help desk, and more in one app? Another thing I’ve always harped on about is the level […]

The Hidden Costs of “Free” CRMs

While getting coffee a couple of days ago I overheard someone in the line behind me say one of the most cliched lines ever set to music: “The best things in life are free.” That may very well be true in a sort of metaphysical or emotional aspect (some of us might actually have to […]

Work Smarter, Work Faster, and Save Time with WORKetc and G Suite

Google unveiled a new name for their popular suite of productivity apps last year. Instead of Google Apps for Work, it’s now known simply as G Suite. As a Google Cloud Partner, we were quick to conform to the new naming convention. If you’ve looked over our G Suite help docs over the past few […]

WORKetc Soon to be Powered by the World’s Largest Cloud Network

Right around 2002, Amazon had a problem: their app engineers didn’t have the necessary infrastructure and tools with which to build products without having to lose too much time talking to their networking engineers. They got rid of the need for this constant back-and-forth by building a system that would let them build web-scale applications […]