BLOG. SMART PRACTICAL BUSINESS ADVICE

Picking up Momentum: Major release, We’re Hiring, New Offers, New Training

As we pick up momentum with our development schedule, the public release of the new calendar, timesheet, project management and help desk components is almost upon us.

So if you haven’t done so already, I definitely recommend switching the beta view for your account to “on” and having a look around.  You can easily switch the beta on or off from the link at the bottom of the right hand panel:

Switch the beta on or off

As a reminder take a look at the new wizardry here:

The beta we pushed out last Thursday also covers the help desk tool and already we’re close to pushing out an updated beta based on the feedback received already (!).

Let’s take a look at some of the new interface changes that are ready for testing now:

Multi Select on

Above:  You can now quickly select multiple participants in a project.  Previously you needed to select, then save, each participant, one at a time.

Advanced filtering options for projects

Above:  This is one of those features that aren’t critical unless you have big, busy, complex projects, at which point it is a life-saver.  Advanced filtering options allow you create very specific views of your project.

Click to Zoom - new help desk software

Above:  This new work screen for Customer Support allows you to do manage a case without having to click through to the full case detail.  You can also save more time by being able to record a timesheet from within any help desk screen.  Lots of people have been asking for this one!

We’re Hiring.

Whenever possible, I look to our customers to hire in for positions and project work.  This works well for us as we don’t have to spend so much effort training up someone from scratch, plus in a way it is kind of like giving back to our community.  Anyways, we have work right now for the following:

  • Customer Support Person.  Part time initially, moving to full time mid year and ideally located in Ireland or elsewhere in Europe so that we can take advantage of time zones.  Must be comfortable using screen-sharing software to help solve problems and provide short demo’s.
  • Video/Screencast/Animator.  We need to finish our new promotional video as well as record a whole lot of screen casts of WORK[etc] in action.  This is project work, ready to go right now.
  • .Net/C# Developer.  Full time role, anywhere in the world.  Working with the team to make WORK[etc] better.

If you’re interested, please send some information about yourself to support@ here.

New Site, New Subscription Offers.

We launched our new site around a fortnight back and have only received positive feedback.  I believe it helps take the WORK[etc] brand from the previous “hobby” type site to a more professional and business-focussed organization.

What you might have missed though is some of the new subscription bonuses we’re making available to everyone:

  • Not-For-Profit, Charities etc.  We can now offer a lifetime 30% discount to any business that can show us they’re doing good in the community.  Just write into support@here and let us know your gig.
  • Reviewers, Bloggers etc.  Simply write an honest review of WORK[etc] and publish it on your blog or website and get one month credited to your account as a thank you.  Simply write the review, publish it and contact support to get your credit.
  • Hard Times – Payment Holiday.  Now this is only for customers who have been with us for more than 6 months, but if you are genuinely doing it tough we want to help out (in another lifetime I’ve been there too).  So, simply contact support, state your case and we’ll credit your account with a 3 month payment holiday.
  • Pre-Pay and Save.  Pre-pay for 12 months and get a bonus 2 months added to your account.

We now do training too.

When we launched the new site, we also launched our trial training product.  This is detailed training in WORK[etc], delivered via one-on-one screen sharing.

But the training we do is not just about using software.  Because WORK[etc] is a business management tool, training also helps you identify and better manage all the systems and processes that make up your business.

You can read more about training options here.

See all

Featured Posts

Managing the Messes and Insanity of IT Support

Randy Bryan isn’t your typical IT person. Sure, he’s a tech-head through and through, but the journey he took to become who he is now—the big boss at San Marcos, Texas-based IT firm tekRESCUE—isn’t as straightforward as the average IT guy’s. “I’ve always been a tech person for as long as I can remember,” he […]

Writing Emails That Get You Paid on Time

There are two things every small business owner wants: Provide great products and services to their customers. Get paid on time. You can do both with WORKetc. We’ve even covered how to design an invoice that helps you do the latter, and today we’re going over a few of those tips again. Not in the […]

Running Four Brands on One Business Management App? Here’s How

Entrepreneur, consultant, speaker, podcast host—Donna Grindle wears many hats in her day to day life. Add to that the fact that she owns and runs multiple brands and you have one busy business owner. “I’m a serial entrepreneur,” she proudly proclaims. “I just can’t help myself.” She traces the origins of her entrepreneurial streak to […]

Where Your Gadgets Go To Die

The world is drowning in garbage, and we’re all starting to suffer because of it. One of the worst is electronic waste, or e-waste. Computers, phones—pretty much any kind of consumer electronics that end up in landfills can contain toxic chemicals that may leach into the soil and contaminate groundwater. Take an old cathode ray […]

Tried and Tested WORKetc Tips From Real Users Pt. 2

Like I promised last week, here’s the second part in our two-part series on the real, actionable WORKetc business management software tips and tricks that our creative and resourceful users have shared with us. Read on and let’s get this started! Quickly attach items to each other using their ID numbers (without hyphens) when searching […]

Tried and Tested WORKetc Tips From Real Users Pt. 1

I’m not bragging when I say that WORKetc has a lot of features. It’s just stating a fact. After all, would you expect any less from an all-in-one business management software that seamlessly merges CRM, projects, sales, billing, help desk, and more in one app? Another thing I’ve always harped on about is the level […]