This Firm Increased Revenue by up to $56K/Tech. Their Secret?

With just a few simple process changes, Eco Communications found up to $56,000 in extra annual revenue per employee. Find out how they did it below.

WORKetc CRM Time and Money Saved - ECO Communications

In the past ten years, Queensland-based telecom firm ECO Communications has grown from a handful of techs and sales personnel to a couple of dozen people.

It’s now been a year and a half since they signed up for WORKetc Quickstart. In that time, they’ve seen first-hand how an integrated business management system can drastically improve a company’s efficiency.

But don’t just take our word for it.

The company’s Technical Director, David Towers, recently shared with us exactly how much time and money WORKetc has saved for them.

Slowed Down by Old Manual Processes

WORKetc CRM Time and Money Saved - ECO CommunicationsTime and money saved by ECO Communications thanks to WORKetc. Click for full view.

With their old system, the firm’s on-site techs were forced to waste a sizeable chunk of their workday on something as mundane as time tracking.

According to David, much of the wasted time was due to the fact that their techs not only had to track time manually, they also had to manually note down client and job details.

Here’s the old process that ECO Communications’s techs used daily:

  • Step 1. Tech would get in car and have to manually note down time, customer name, job number, and activity type (travel or onsite etc).
  • Step 2. When tech arrived at client’s premises, he would then have to manually note down time of arrival.
  • Step 3. Tech would have to manually note time of job completion.
  • Step 4. Tech would have to provide a full day’s worth of manual timesheets to the tech manager at the end of each day.

All of this manual tracking ended up taking each tech about an hour per day — an hour that David estimates could have translated to a tech managing to squeeze in at least one extra on-site job per day.

Saving Time with WORKetc

By giving their techs access to the WORKetc desktop timer on their Surface tablets, ECO Communications was able to cut that time to a mere 20 minutes total per day.

Plus, the techs could easily attach every single timesheet to the proper client and support case.

Here’s their new WORKetc-based process:

  • Step 1. Tech starts timer in car and selects client and support case.
  • Step 2. Tech stops timer upon arrival at client’s premises.
  • Step 3. Tech starts timer again when starting the job.
  • Step 4. Tech stops timer upon job completion.

ECO Communications’s savings of 40 minutes per tech, per day, could easily translate to a total of 160 man hours saved per tech, per year.

David says that each on-site job earns them an average of AU$350 in revenues, so if a tech squeezes in one additional job per day thanks to the time saved, that could add up to a total of AU$56,000 in extra annual revenues for the company per tech.

It’s not just the on-site techs that are reaping the benefits of tracking time with WORKetc.

The company’s tech manager, who calculates all billable hours at the end of each month, used to do it by manually plugging in the techs’ timesheet data into a spreadsheet.

This was only done once a month, but the process took an entire eight-hour workday.

Now that EcoComm’s techs enter their daily timesheets into WORKetc, the tech manager can simply run a smartlist to check their billable hours.

Instead of spending hours entering data into a spreadsheet, the tech manager can now get each and every tech’s billable hours in 10 minutes.

The techs don’t have to see the tech manager at the end of their shifts to submit their timesheets, either, since the timesheet data is already in WORKetc.

Plus, it cuts the danger of timesheets getting lost before they’re submitted.

This frees up the tech manager to focus on other critical aspects of the business.

ECO Communications’s old business management system wasn’t just holding the company’s growth back, it presented the very real danger of the company losing out on billable dollars that fall through the cracks.

With both their in-office support agents and their on-site techs saving time and money by using WORKetc, the company is now well poised to experience even further growth down the line.

How has your business used WORKetc to streamline your processes? Let us know in the comments.

See all

Featured Posts

This Firm is Fueling Clients’ Success with Strategic HR and WORKetc CRM

Performance HR uses Strategic HR and WORKetc CRM to fuel their clients’ success. So you’ve finally decided to build your own startup company. You’ve got an idea, you’ve got a team, and you’re ready to introduce your product to the world. You want to focus everything you have on that last bit, so you decide […]

6 New Apps to Grow Your Business in 2019

Fill your small business toolkit with the right new apps for growth. Gone are the days when all you needed to run a business was a pen, paper, and maybe a calculator. These days it’s all about your software stack—the apps, cloud or otherwise, that you use to manage everything from contacts and sales leads […]

Manage and Grow Your Business Better With 4 More WORKetc CRM Tips from Real Users

Run, manage, and grow their businesses with these real WORKetc tips from real users. Be it a minute or an hour, $1 or $1,000;every little bit counts when you’re a small business. And what better way to learn more about how you can use WORKetc to boost you and your team’s efficiency and productivity than […]

WORKetc is Shifting Into High Gear with Elasticsearch

Massive speed improvements coming to WORKetc CRM. WORKetc isn’t just a tool for running a business. We built it to help you grow that business. And with growth comes more contacts, leads, projects, timesheets—more and more business-critical data that needs to be created, saved, and tracked. That’s one of the big considerations we had in […]

Don’t Just Survive—Grow Your Business With These 4 WORKetc CRM Tips from Real Users

Help your business grow with these WORKetc CRM tips from real users. Speed, efficiency, productivity. They’re all buzzwords, yeah, but they’re also key components to any small business’ survival. We’ve already rolled out quite a few tips and tricks for increasing efficiency and productivity with WORKetc, but nothing beats those tips whose effectivity have already […]

Get Paid Quicker With the WORKetc iPhone CRM App’s New Invoice Module

Create, edit, and send invoices on the go with the new WORKetc iPhone app. We’ve received a lot of requests form WORKetc users to include an invoicing module in the WORKetc CRM app for iPhone. Today, I’m glad to confirm that those requests are going to be fulfilled. Our iPhone app developers are neck-deep into […]