BLOG. SMART PRACTICAL BUSINESS ADVICE

How We Know When WORKetc Sucks

It is pretty simple really. I know when WORK[etc] sucks when I suddenly find myself no longer using it and instead reverting to the old ways of doing things – which for me means a lot of email.

Not many people realize the extent to which we use WORK[etc] to actually run WORK[etc].  Google infamously calls this eating their own dog food.

I call it sanity.  Without WORK[etc] running WORK[etc] we wouldn’t have a viable business.  Product development wouldn’t progress as fast as it does, customer support would be a daily losing battle and we wouldn’t be sending out invoices and collecting money.

We rely on WORK[etc] so much that I doubt whether any other startup uses their own product as much as we do. 

With WORK[etc] working for us 24/7, there is a lot of “dog food” to be eaten.

Not surprisingly, WORK[etc] is the top user account of WORK[etc] (1266 active days), followed by iDonny(1083), Hall(891) and Web1SEO(739).

So as you can imagine, when WORK[etc] sucks at something, we really feel it.  We subconsciously fall back into old, inefficient habits.  Personally I get this dulling sensation as my workflow starts to breakdown and my brain needs to start thinking about how to do something in WORK[etc], rather than just getting work done.

This in itself is an interesting insight. When WORK[etc] is working well, you don’t notice it.  But when something doesn’t work as expected, the jarring feels twice as bad.  Luckily for the most part, we don’t notice it 🙂

Recently we started testing the waters with real-time phone support, whereby select customers could book themselves into a same day phone support session.  WORK[etc] sucked when Geoff @support implemented a third party scheduling solution – our tool wasn’t up to doing what we wanted it to do.

I hated that. WORK[etc] sucked.

So now we’re rapidly developing an appointment scheduling tool so as to keep using WORK[etc] to run every part of the WORK[etc] business; again moving one step closer to the seamless, total business management tool which is my vision.

What else we use WORK[etc] for:

  • All our product development is managed via the project management software
  • Our lead system alerts us to cancelled customer accounts (custom development done with our own public API)
  • Contractors and some worketc staffers record their work hours with the timesheet tool
  • Every single customer support request runs through our help desk software
  • All customer invoices are calculated via the billing tool and automatically charged
  • Booked demos and training sessions are handled by the calendars
  • Company contracts are stored in documents (soon we’ll be using Google Docs to edit and co-collaborate)
  • Knowledge base is used to keep an updateable company manual and “rule of thumb” guidelines we use to manage various scenarios
  • I use the gmail apps gadget to capture emails and turn the into partner leads
  • The Sales Catalog system to
    manage WETC subscription pricing plans and training services.
  • The Email Campaigns tool
    when we need to send an announcement to all customers.

And of course this blog is written and produced by the WORK[etc] blog tool!

See all

Featured Posts

The Secret to Keeping Remote Workers Connected Using One App

From time tracking to collaborations, here’s how WORKetc helps you manage your remote teams. According to the latest State of the Remote Job Marketplace report by remote jobs search site Flexjobs, one thing is clear: The traditional office is dying; the future of business is remote. The report found that 43% of U.S. workers now […]

How To Handle 4X the Support Calls with One Simple Change

IT firm tekRESCUE keeps IT support at “a manageable level of insanity” with WORKetc. IT can be a messy business. Just ask Randy Bryan, the founder of San Marcos, Texas-based IT firm tekRESCUE. “There are a lot of emergencies; always a lot of unknowns,” he told us last year, “A lot of messiness comes out […]

The Secret Way One Small Change Can Save Your Staff 6 Hours/Day

Healthcare firm Wound Care Advantage uses WORKetc CRM to keep track of all client interactions. Many business owners think that getting a new customer is difficult, however, that’s the easy part. The real trick lies in keeping them happy and loyal. Customer retention is a massively important metric when you’re running a business, especially when […]

No Budget, No Problem: 10 Free Sites That Will Improve Your Small Business Marketing Material

Help your business leave a mark for no extra cost The human brain is a grey mystery wrapped in a squishy enigma. We can’t even really say with any certainty how much we know about it. After all, how can we be sure we know 10% about the brain if we have no idea what […]

This Firm Increased Revenue by up to $56K/Tech. Their Secret?

In the past ten years, Queensland-based telecom firm ECO Communications has grown from a handful of techs and sales personnel to a couple of dozen people. It’s now been a year and a half since they signed up for WORKetc Quickstart. In that time, they’ve seen first-hand how an integrated business management system can drastically […]

Exactly How Does A CRM Make Flying Safer?

WORKetc CRM helps ARA-I’s forensic engineers streamline their day-to-day processes. Growing up, Ivan Collins dreamed of working on cars as a race team engineer. That is, until he heard about a job where he could blow them up instead. “I was on a race team at NC State in the engineering department,” he recalls. “One […]