Help desk software with knowledgebase

You can offer the best possible assistance to your clients when you have all necessary information in one place, and not spread out in separate CRM, project management, and customer support software.

By having access to relevant projects, contact histories, billing information and support resources in one application, you can support customers in an efficient and effective manner. WORK[etc]’s client histories list everything you’ve ever done with a contact; all email correspondence, files, comments, projects, leads, and more. It takes a single glance to be immediately informed on a relationship.

  • Attach to Anything Attach support cases to existing projects, contacts, and other items and reference them as a group.
  • Manage from Gmail Qualify leads, reply to support tickets, and create new tasks and tickets out of emails from inside Gmail.
  • Efficient Support Our activity history captures every interaction with your customers. Be informed on relationships by taking a single glance at their profile.
  • Canned Responses Create a list of canned responses for commonly asked questions. Apply custom fields to any object type.

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Featured Posts

4 More Tried and Tested WORKetc Tips from Real Users

Real WORKetc users once again drop some productivity tips on running, managing, & growing your small business to bring you to the head of the pack.

Could Your Business Manage 100+ Projects a Day 35% More Efficiently? This Company Did.

Tracking, managing, and updating 100 active projects a day, each with two very different customer types, was too much for home repair firm HOCOA San Diego's old CRM. Company owner Sam Goodwin tells us how he did it all while increasing efficiency by 35% with WORKetc.

4 Quick Hacks for Maximum Gmail Efficiency and Productivity

It's easy to drown in the torrent of emails that flood your inbox everyday. Fortunately for Gmail users, Gmail Labs has a few features that, coupled with the WORKetc Gmail gadget, not only make your inbox more efficient but make you more productive as well.

Multitasking is Killing Your Productivity. Here’s How to Save It

Multitasking is a myth—and it's a lethal one for your small business. Here’s how you can keep it from killing your productivity.

Top New Apps to Automate, Manage, & Grow Your Small Business in 2018

You can't grow your business successfully without the right apps and tools. Here's a look at the new apps and tools that you need in your small business toolbox to win big in 2018.

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