Help desk software with knowledgebase

You can offer the best possible assistance to your clients when you have all necessary information in one place, and not spread out in separate CRM, project management, and customer support software.

By having access to relevant projects, contact histories, billing information and support resources in one application, you can support customers in an efficient and effective manner. WORK[etc]’s client histories list everything you’ve ever done with a contact; all email correspondence, files, comments, projects, leads, and more. It takes a single glance to be immediately informed on a relationship.

  • Attach to Anything Attach support cases to existing projects, contacts, and other items and reference them as a group.
  • Manage from Gmail Qualify leads, reply to support tickets, and create new tasks and tickets out of emails from inside Gmail.
  • Efficient Support Our activity history captures every interaction with your customers. Be informed on relationships by taking a single glance at their profile.
  • Canned Responses Create a list of canned responses for commonly asked questions. Apply custom fields to any object type.

Related reviews:

See all

Featured Posts

Tried and Tested WORKetc Tips From Real Users Pt. 2

One post wasn't enough to cover all the tips WORKetc users shared about how they use our business management software to grow their business. Here's part two.

Tried and Tested WORKetc Tips From Real Users Pt. 1

We've always made it a point to share tips and tricks, both those we learn in the course of us actually using WORKetc the app to run WORKetc the company and those we gather from real users. Today we're turning the spotlight on how clever users use WORKetc to grow their businesses.

Where Your Gadgets Go To Die

This former IT consultant traded the uncertainty of contractual work with even more uncertainty when he switched to IT disposals, but he had a pair of aces up his sleeve: a solid, process-oriented approach and WORKetc.

The Hidden Costs of “Free” CRMs

When it comes to growing your business, "free" CRMs can end up costing you more than you think.

Work Smarter, Work Faster, and Save Time with WORKetc and G Suite

Need a quick productivity boost? Do more work in less time with WORKetc’s deep G Suite integration.

  1. step

    1

    Start Your Free Trial

    Every feature unlocked for 14 days.  
    No credit card required.

    Get Started

  2. step

    2

    Invite Your Team

    Activate your trial account and one-click invitations for your team.

    Invite My Team

  3. step

    3

    See It Working

    All setup? We'll present a demo
    matched to your company needs.

    Request A Demo