Help desk software with knowledgebase

You can offer the best possible assistance to your clients when you have all necessary information in one place, and not spread out in separate CRM, project management, and customer support software.

By having access to relevant projects, contact histories, billing information and support resources in one application, you can support customers in an efficient and effective manner. WORK[etc]’s client histories list everything you’ve ever done with a contact; all email correspondence, files, comments, projects, leads, and more. It takes a single glance to be immediately informed on a relationship.

  • Attach to Anything Attach support cases to existing projects, contacts, and other items and reference them as a group.
  • Manage from Gmail Qualify leads, reply to support tickets, and create new tasks and tickets out of emails from inside Gmail.
  • Efficient Support Our activity history captures every interaction with your customers. Be informed on relationships by taking a single glance at their profile.
  • Canned Responses Create a list of canned responses for commonly asked questions. Apply custom fields to any object type.

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Featured Posts

Writing Emails That Get You Paid on Time

Every business owner wants to be paid on time. Here's how WORKetc can help you make sure the invoices you're sending out are paid promptly.

Managing the Messes and Insanity of IT Support

IT can be a messy profession. One emergency can easily become a bigger one, a seemingly simple fix can turn into a costly job. Here's how an IT firm in Texas is keeping the insanity manageable with the help of WORKetc.

Tried and Tested WORKetc Tips From Real Users Pt. 2

One post wasn't enough to cover all the tips WORKetc users shared about how they use our business management software to grow their business. Here's part two.

Running Four Brands on One Business Management App? Here’s How

How do you run multiple different brands and still have time to host a podcast and regularly speak at conferences? Donna Grindle of the Kardon Group tells us how WORKetc business management app lets her do just that.

Where Your Gadgets Go To Die

This former IT consultant traded the uncertainty of contractual work with even more uncertainty when he switched to IT disposals, but he had a pair of aces up his sleeve: a solid, process-oriented approach and WORKetc.

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