Help desk software with knowledgebase

You can offer the best possible assistance to your clients when you have all necessary information in one place, and not spread out in separate CRM, project management, and customer support software.

By having access to relevant projects, contact histories, billing information and support resources in one application, you can support customers in an efficient and effective manner. WORK[etc]’s client histories list everything you’ve ever done with a contact; all email correspondence, files, comments, projects, leads, and more. It takes a single glance to be immediately informed on a relationship.

  • Attach to Anything Attach support cases to existing projects, contacts, and other items and reference them as a group.
  • Manage from Gmail Qualify leads, reply to support tickets, and create new tasks and tickets out of emails from inside Gmail.
  • Efficient Support Our activity history captures every interaction with your customers. Be informed on relationships by taking a single glance at their profile.
  • Canned Responses Create a list of canned responses for commonly asked questions. Apply custom fields to any object type.

Related reviews:

See all

Featured Posts

7 Clever Add-Ons That Supercharge Google Drive Productivity

Google Drive is useful as it is, but you can still push it to do more with WORKetc CRM's Google Drive integration plus these 7 clever add-ons.

3 Must-Know Strategies Your Business Needs For Successful Projects

Stop burning through your small business' project budgets more than you need to with these 3 essential pointers from WORKetc CRM.

4 Simple Tips For Max WORKetc CRM Efficiency From Real Users

From contact management to getting the info you need with one click, real users are back with tried and tested tips for squeezing even more efficiency and productivity out of WORKetc CRM.

WORKetc CRM Success: Celebrating Your Big Wins in 2018

2018 wasn't just a success for us here at WORKetc central—it was also a year of big wins for our customers. We're shining the spotlight on YOU, our customers, with this round-up of your 2018 success stories.

4 Key Steps to Turn Your Sales Team into a Deal-Closing Juggernaut

Selling is simple, but that doesn't mean it's easy. Here are four key steps on how to use WORKetc CRM to make your sales team a more efficient, more productive lead-closing machine.

  1. step

    1

    Start Your Free Trial

    Every feature unlocked for 14 days.  
    No credit card required.

    Get Started

  2. step

    2

    Invite Your Team

    Activate your trial account and one-click invitations for your team.

    Invite My Team

  3. step

    3

    See It Working

    All setup? We'll present a demo
    matched to your company needs.

    Request A Demo