Help desk software with knowledgebase

You can offer the best possible assistance to your clients when you have all necessary information in one place, and not spread out in separate CRM, project management, and customer support software.

By having access to relevant projects, contact histories, billing information and support resources in one application, you can support customers in an efficient and effective manner. WORK[etc]’s client histories list everything you’ve ever done with a contact; all email correspondence, files, comments, projects, leads, and more. It takes a single glance to be immediately informed on a relationship.

  • Attach to Anything Attach support cases to existing projects, contacts, and other items and reference them as a group.
  • Manage from Gmail Qualify leads, reply to support tickets, and create new tasks and tickets out of emails from inside Gmail.
  • Efficient Support Our activity history captures every interaction with your customers. Be informed on relationships by taking a single glance at their profile.
  • Canned Responses Create a list of canned responses for commonly asked questions. Apply custom fields to any object type.

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Featured Posts

Real Users Reveal How They Save Time with WORKetc’s Mobile Apps

We know using a mobile CRM can benefit a small business, but how exactly can it do that? We went and asked real WORKetc customers how they use our Android and iOS apps to work, run, and manage their businesses efficiently and effectively, anytime they need to, wherever they may be.

4 More Tried and Tested WORKetc Tips from Real Users

Real WORKetc users once again drop some productivity tips on running, managing, & growing your small business to bring you to the head of the pack.

Top New Apps to Automate, Manage, & Grow Your Small Business in 2018

You can't grow your business successfully without the right apps and tools. Here's a look at the new apps and tools that you need in your small business toolbox to win big in 2018.

Top 4 WORKetc App Integrations, As Picked by Real Users

Just like how we don’t force WORKetc users into having only one processes or workflow, we’ve also built in some powerful integrations into the app that lets users have full control over their own specific app ecosystems. Here are the top WORKetc integrations, as chosen by real WORKetc users.

Multitasking is Killing Your Productivity. Here’s How to Save It

Multitasking is a myth—and it's a lethal one for your small business. Here’s how you can keep it from killing your productivity.

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