As with most other CRM solutions, Zoho offers different editions of its CRM, each of which have their own unique feature sets. Users have a choice between four distinct editions:1
The “freemium” Zoho pricing model makes it an attractive proposition for startups and other businesses with a very limited budget for business management software. It is worth noting, however, that while Zoho CRM is good at what it does, its scope is limited to CRM.
To further extend the system’s usefulness, one would have to invest in the company’s other business management solutions: Zoho Campaigns2, Zoho Reports3, and Zoho Projects4. These, however, are all separate purchases and come with their own pricing plans. All three have feature-limited free editions as well.
One G2Crowd reviewer sums it up thusly: “The software is cheap and competitively priced. While it is not the most feature rich CRM or the best developed, you get a good mix of features for the price.” The reviewer further noted, however, that “if you need to really dive into it for its ‘advanced’ features or need to contact tech support, stay away.”5
WORK[etc]’s approach is the exact opposite of Zoho’s: the system already comes with everything you need to manage the entire customer lifecycle, removing the need for additional app purchases to handle business-critical aspects. Project management, billing, sales, and customer support modules are ready for use straight out of the figurative box.
1. “Zoho CRM – Editions & Pricing”. Zoho.com. Retrieved August 20, 2014.
2. “Editions & Pricing | Zoho Campaigns”. Zoho.com. Retrieved August 20, 2014.
3. “Pricing Plans – Zoho Reports”. Zoho.com. Retrieved August 20, 2014.
4. “Collaboration Tools | Plans & Pricing : Zoho Projects”. Zoho.com. Retrieved August 20, 2014.
5. “Review by Administrator in Real Estate”. G2Crowd.com. Retrieved August 20, 2014.
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When it comes to growing your business, "free" CRMs can end up costing you more than you think.
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