Salesforce.com offers a number of separate business management solutions. Sales Cloud, the company’s main CRM platform, has five separate paid editions:1
That’s just for Sales Cloud. If your business needs a dedicated system for handling customer support, you’ll have to look into Service Cloud. Service Cloud has its own set of four tiered editions: Standard ($30 per user per month), Professional ($65 per user per month), Enterprise ($135 per user per month), and Performance ($300 per user per month).2
One very important thing to remember is that Salesforce.com bills its users annually. You’re basically locking yourself into a potentially expensive long-term contract. Conversely, WORK[etc] gives users more wiggle room by billing monthly — you don’t have to stick with the system and keep paying for longer than you use it.
Additionally, WORK[etc]’s all-in-one approach to business management removes the need for additional apps to handle business-critical aspects such as customer support. It, along with project management, billing, and sales, is already integrated into the system straight out of the box, ready for you to use whenever the need arises.
1 “Salesforce Pricing & Editions – Sales Cloud – Salesforce.com”. Salesforce.com. Retrieved August 13, 2014.
2 “Salesforce Pricing & Editions – Service Cloud – Salesforce.com”.
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