Cloud software for [growing] businesses

WORK[etc] vs Netsuite

Netsuite is a collection of key software components including Salesforce Automation, customer support management, basic Enterprise Resource Planning (ERP) and e-commerce functionality.  Comparing WORK[etc] and Netsuite requires in depth industry analysis and a strong understanding of each product’s strengths.  Whilst not direct competitors, there is some significant overlap of functionality, with many Netsuite customer’s discovering they can achieve the same outcomes on WORK[etc], but at a reduced cost and increased productivity.  WORK[etc] is a viable Netsuite alternative:

BasicsWORK[etc]Netsuite (CRM+)
MINIMUM CONTRACTMonthly12 Months
PRICE (10 USERS)$599$1,290
CONFIGURATION / ONBOARDINGSame WeekMonths
TOTAL BUSINESS MANAGEMENTYesYes
PLATFORM – CORE MODULES
CRM & SALESYesYes
PROJECT MANAGEMENTYes
SUPPORT CASESYesYes
BILLINGYesYes
UNIFIED WORKFLOWYesYes
COMPANY-WIDE SEARCHYesYes
ACTIVITY TIMELINESYesYes
CRM & SALES
LEAD MANAGEMENTYesYes
CUSTOM SALES PROCESSESYesYes
DISCUSS & COLLABORATEYesYes
FULL CUSTOMER TIMELINEYesYes
EMAIL MARKETINGYesYes
CUSTOMER SUPPORT TICKETSYesYes
SMART LISTSYesYes
SALES PIPELINEYesYes
PRODUCT CATALOGYesYes
CONVERT LEAD TO QUOTEYesYes
CUSTOM FIELDSYesYes
PROJECT MANAGEMENT
UNLIMITED SUB PROJECTSYes
GANTT CHART VIEWYes
TASK DEPENDENCIESYes
PROJECT TIMELINEYes
ATTACH ANY ACTIVITYYes
CUSTOM PROJECT TYPESYes
CUSTOM PROJECT STAGESYes
ALERTS & RECURRING EVENTSYesYes
BUDGETS AND BILLINGYes
CUSTOM FIELDSYes
BILLING & EXPENCES
TIME SHEETSYes
PRODUCT CATALOGYesYes
SUBSCRIPTIONS / RETAINERSYesYes
MULTIPLE CURRENCIESYesYes
INVOICE TRACKINGYesYes
FUTURE CASH FLOW REPORTYesYes
DESKTOP TIMER WIDGETYes
PAYMENT GATEWAYSYesYes
EXPENSE TRACKINGYesYes
COMMISSIONSYesYes
REPORTING
CUSTOM DASHBOARDSYesYes
BUILD YOUR OWN REPORTSYesYes
DRILLABLE ANALYTICSYesYes
EMPLOYEE MANAGEMENT
FOLLOW EMPLOYEE ACTIVITIESYesYes
WORKGROUPS & ROLESYesYes
PERMISSIONSYesYes
COLLABORATION
DISCUSSIONS & CHATYesYes
EMAIL INTEGRATIONYesYes
CUSTOMER PORTALYesYes
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