WORKetc Workflows for Web Forms
Stop manually entering your data and use WORKetc web forms instead. Improve data accuracy and get the information you need, exactly how you need it.
Efficient Help Desk Responses
Triage Support Enquiries
Escalating & Redirecting
Billing for Support
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Review Customer History
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Update Customer Account
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Email Enquiry via Shared Inbox for Support
Shared inboxes for your help desk team centralize all inbound issues.
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Templated Email Replies for Common Issues
Email tools like canned responses ensure consistency and efficiency.
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Knowledge base Articles Attached
A growing knowledge base hosts an evolving archive of helpful resources.
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Client Portal Knowledge Base
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Webform Ticket Automation
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Ticket Attached to New or Existing Customer Record
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Knowledge Base Resource Attached
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Custom Webform Creates Support Ticket
Webforms can automate ticket creation with all the necessary data.
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Ticket Screened for Priority & Assignment
Custom labels and tags for universal sorting of any element in WORKetc.
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Ticket Triaged to Correct Team
Flexible tasks and attached team discussions make delegating and catching up to speed easy.
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Ticket Assigned to Team Member
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Knowledge Base Resource Attached
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Customer Enquiry via Webform or Shared Inbox
Collect enquiry information and automatically generate support tickets.
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Consult Colleagues via WORKetc Discussions
Attached discussions keep every dialogue in-context and traceable.
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Escalation via Response Request
Discussion features let the team pull the right people in to contribute on any task or tool within WORKetc.
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Additional Details Attached to Support Ticket
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Tasks Assigned to Project Team
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Inbound Support Email to Shared Inbox
Dedicated help desk email allows available team members to respond.
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Ticket Details Create New Task
All elements are interoperable, meaning support cases easily turn to new tasks or projects.
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Tasks Populate Quote with Hours to be Billed
Hours can be billed to specific case, project or task.
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