BLOG. SMART PRACTICAL BUSINESS ADVICE

New Interface Officially Live Everywhere, Gmail CRM Video

A brand new interface?  Built in record time and with less than 20 bugs reported by customers?  Surely this cannot be true... or can it?

After a frantic 10 week development cycle, it is pretty awesome to today announce that the new WORK[etc] interface is now fully live, across all accounts, and in all countries.

The release has been what I’m going to call our very first Teflon release; everything went so smooth that we had maybe twenty bugs in total reported, by even fewer customers, out of a base of 1000+.   And this is even more impressive if you consider the new interface has impacted every single pixel in the WORK[etc] web app.

But the success is not mine to claim. 

The success belongs to Janko, our UX designer in who is building out a UX and Design business in Romania.  It belongs to Giles, our CTO in Melbourne.  It belongs to the development team in Nova Scotia and Chengdu, quality review in California and the support team across the USA, New Zealand and United Kingdom.  This feels like light years away from the first version Simon and I, just the two of us, somehow managed to cobble together in 2008.

But success is not ours to bask in.

There is still so much to do.  So many ways to improve and build out WORK[etc].  I know this because I use the product every day and every day it frustrates me.  Not because it falls short, rather because I constantly see potential for improvement; everything from an icon that might be out of alignment right through to major opportunities to improve performance and overall productivity.

Here are some screen shot highlights from the new interface (click thumbnails to zoom)




Work @ WORK[etc]

We’re still looking to fill a customer support role covering USA – East Coast as well as a contract position for a technical writer with a bit of business consulting.

CRM inside of Gmail with WORK[etc]’s Widget

We’re also doing some tighter integration work with the G Suite products – basically bringing CRM to Gmail.  If you do have a G Suite account and haven’t yet plugged in the WORK[etc] widget, then make sure you take a look at this quick video explaining how to run your business from inside of Gmail:

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