Frequently Asked Questions

Why are you charging for training?

WORKetc is a suite of tools designed to help manage a business better. As you can imagine, this involves a lot of functionality, different data types and ways to link everything together. Add to this the fact that every business is unique in some way and you can quickly appreciate that offering free training to all customers would not be viable at the WORKetc’s low cost of subscription.

What kind of businesses get the most out of training:

Every business situation is different and whilst WORKetc training is a good fit for all businesses, we’ve found it is best for those businesses that fit into one or more of the descriptions below:

• Want to get up and running in the shortest time possible
• May have limited resources such as dedicated technology staff
• Want to dig even deeper into very specific features and tools
• Want to ensure they are getting the most out of their WORKetc subscription
• Are looking for new ways to better manage their businesses

You do not need to sign up for training to use WORKetc. In fact, less than 10% of customers choose training, but know that the service is here and were ready to help should you ever need it.

What is the difference between customer support and training?

Customer support is freely available via email to answer your questions, help you understand a feature or to work through any bugs that might have cropped up.

Training is a customized, structured program to help you understand how WORKetc might fit around your business (and sometimes vice-versa). Because WORKetc is a business management tool, training also helps you identify and better manage all the systems and processes that make up your business. Training is not just about WORKetc, but more about helping you manage your individual business better.