Help Desk Software | Customer Service Software

Whatever business you are in, customer support is critical to your success.

Every small business instinctively knows that it is more profitable to keep a current customer, than it is to find a new customer. But how do actually make sure you and your team is doing everything to keep your customers? A centralized approach to customer support is a big step toward making sure your customers receive fast and helpful service.

The built-in WORKetc help desk software captures all your inbound enquiries, from your web site, phone and email accounts, and presents them on a collaborative dashboard where problems can be solved quickly and efficiently.

Capture every support request.

Keep your customers happy by ensuring that every support request is properly answered. Assign support requests to the best agent and receive alerts when a follow up is required.

Help your customers to help themselves.

Create a library of canned responses to common questions and customize these on the fly – fast, efficient and accurate customer support like you have never seen.

Turn any response into a knowledge base article and give your customers access to their own support area on your WORKetc account.

Attach support requests to projects

Attach support requests instantly to active projects, ensuring everyone can view the latest feedback and issues.

Generate detailed management reports on the effectiveness of your customer support efforts.