WORKetc helps you convince your customers they’re always on your mind, whether that’s actually the case or not. Detailed contact histories list every form of communication you’ve ever made, so you can always pick up right where you left off. Collaborate on support inquiries via collaboration tools, assign them to specific members, or automate the process entirely. With our web based help desk software, it’s always easy to keep your staff and clients up to date with the latest issues and inquiries.
Capturing every support request is natural to our help desk software, considering every issue, project, and item relevant to your business will go through WORKetc. Once a support ticket is captured, you can assign it to your best agent and receive alerts when follow ups are required, or save time and automate the process by making WORKetc automatically parse out certain requests to certain agents.
Create a library of canned responses, and customize them on the fly with our web based help desk software. Turn any response into a knowledge base article for others to see, and assure your customers are always given prompt responses full of detail. Publish a blog to keep clients up to date, and even allow customers to have access to WORKetc where they can check on support tickets and responses.
Attach support tickets to projects to ensure everyone is aware of the latest relevant feedback and issues. Make sure your staff is aware of these latest issues through reminders, discussions, and to-dos. Generate a variety of detailed reports on the effectiveness of your customer support team.
Manage your entire client lifecycle in one place, from leads and projects, to invoices and follow ups. This means your entire relationship is managed through our customer service software, and while working on support inquiries you can constantly reference any aspect of this relationship through our detailed contact histories. Pick up with customers right where you left off, and always have knowledge of every form of communication the company and the client have ever made.