Our help desk software, your customers.

Core features

Manage unlimited support issues and live chats, capture issues through web forms, assign to specific agents, and collaborate on tickets.

Create canned responses, manage knowledge bases, publish a FAQ, run public and internal blogs.

Client histories display all correspondence, notes, events, support issues, and other activities worked on related to that client as a customizable list.

Manage and collaborate on support issues and other activities via WORKetc’s mobile apps, Google Docs integration, and Gmail contextual gadget.

Why this is good for your business

We consolidate help desk software, project management, sales, contacts, billing, time tracking, and other tools into one web based application you can use to manage your entire business.

Get alerts when follow-ups are required. Use to-dos, discussion threads, knowledge articles, and business-wide reporting to solve issues faster and more effectively.  

Attaching support issues to other relevant business items keeps team members informed on known issues. For example group relevant support issues to a project.  

Enable easier communication between your business and clients through the client login portal, through Google Docs, and via our Gmail contextual gadget. Clients can login and collaborate, check account balances, and check support tickets through your domain.  

By viewing everything your team has ever worked on related to a client as well as all correspondence between your business and a client on their profile, it takes a single glance to be completely up to speed on client relationships.

How it works

Capture support tickets through WORKetc’s client portal, through email, and through website forms into the ticket pool. Quickly assign to team members.  

Filter support case listings to those assigned to you, to other agents, or those that have already been closed.  

View a ticket’s history, and related activities. Set priority, a deadline, a category, and a description.  

Create new activities from a support ticket to have them associate with that support ticket, i.e. to-dos, expenses, invoices, and timesheets. These can then be later referenced as a group.  

Manage a list of active live conversations and create new ones.  

Use canned responses to answer support issues, and turn responses you create into published articles.  

Invite a contact to use WORKetc via the customer portal. They can then log in through your domain to view and reply to support tickets, collaborate on tasks, and check account balances/make payments.