Service Business Software | Web Developers and IT Consultants

Are you a web designer, web developer, web agency, SEO expert, application developer, IT Help Desk guru, or technology consultant? Then you know all too well that projects and accurate billing are critical to the success of your business, as is project management software for people (and your business) off-site.

Do you have the processes and tools in place to manage projects, remote clients, staff, consultants or customer support cases? Are you able to capture and collaborate on all the documents, projects, meetings, tasks, invoices and sales actions that need to happen?

Your business can quickly become a nightmare of failing projects, screaming customers and plummeting sales if you can’t efficiently manage all these tasks. WORKetc can help you manage all these production activities in your business and keep your customers happy, while also providing you with a snapshot of your cash flow and productivity.

WORKetc is your single, whole-of-business management solution.

CASE STUDY: How service business software puts Solany a step ahead of competition.

CRM Software for Web Developers

Store client information within the shared contacts database.

Create new sales opportunities alongside existing customers.

Set reminders to request referrals from existing customers.

Collect, assign and manage customer support requests via help desk software.

Project Management for IT

Automate project paths with master projects.

Design your project with a visual Gantt chart that creates tasks on the fly.

Set permissions for sub-contractors and even customers to participate in projects.

Discuss proposals, specifications and project documents online.

Billing

Print or email detailed invoices on all charges and fees.

Capture billable hours from employees and contractors with timesheets.

Create and automatically invoice subscription or recurring charges such as web hosting or support contracts.

Use the product catalogue to attach hardware and other products to customer accounts for invoicing.

Workflows

Set permissions so Contractors, employees and your staff can all log in and work on projects.

Chat live with customers and staff.

Capture support requests or leads via email or web forms on your website.

Get a snapshot into your activities and the financial status of your business with on demand reporting.