- Customer Service + CRM.
- Manage leads, organize contacts, collaborate on leads, set sales actions & alerts, view sales pipelines, as well as manage any support inquiries - all through WORKetc.
- We do projects, too.
- WORKetc not only has features for CRM and customer service, but project management as well. Manage projects, collaborate with other users, and get detailed view of your projects through gantt charts and project dependencies.
- Bring customers in.
- Invite clients to come use WORKetc to help save time for yourself and your clients. Clients can login and reply to your support responses, they can collaborate on projects, and they can check on their invoices.
- Invoicing made easy.
- Invoice your customers from WORKetc as well. Send quotes, estimates, and detailed information that you can cite directly from within WORKetc - no cross checking of applications needed!
Save yourself the trouble.
Customer service software is definitely helpful, but many companies run into problems when it comes to customer service software. This sometimes has to do with the internal problems of the software, but a lot of the time it simply has to do with what kind of software the company chooses. The part many companies forget is that every business is dynamic, and therefore has dynamic needs when it comes to software they’re going to use. There is no blanket solution. Choosing the wrong type of software can result in total failure of a company. You read right; unsuccessfully adopting a system that hurts your company could be the last thing you do for that company.
Don't overlook important details.
The problem that many businesses face is in forgetting that they also need to manage these areas of their business, and that they will most likely adopt software to manage these areas as well. The core of the problem is that they don’t realize this until they already have their customer service software. From that point they continue to purchase new task management tools and billing tools, and ultimately end up with a maze of different applications. This only results in huge monthly fees, no integration capabilities (and therefore discouraged workers), as well as a total lack of efficiency.
Take the short-cut.
If you want to avoid this time and money wasting fate, then the reasonable solution is to adopt all in one software. This means a software system that combines customer service software with project management and billing, software such as WORKetc. WORKetc combines all three of these aspects of business management so well that a new form of workflow is created that reaches new heights of efficiency. WORKetc covers each separate aspect of business, but in great detail.
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